We know it can sometimes be scary talking to counsellors. Especially for the first time. You might be unsure about what to say or how they'll react. Or wonder who they are?
They're a bunch of different people, some old and some young. They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. They have all sorts of hobbies and interests. But most importantly, they all care about young people and give up some their time to volunteer as counsellors.
You can also ask them their name if you like and they'll tell you their first name.
Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes. But this could be less or more depending on what help you need. If you need to contact us again, we'll always be here for you.