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Cookies
We're not talking about your favourites from the biscuit tin!
We mean cookies which are small text files which are downloaded to and stored on your device when you visit a website.
How we use cookies
Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by many website owners (for example, Chrome, Firefox or Internet Explorer) to provide you with a good experience while you browse, measure how popular their site is and how it is being used. This helps website owners to improve websites.
When you visit Childline, the pages that you see are downloaded to your device. At the same time a cookie is downloaded. Our site sends the cookie and uses the cookie number to recognise you when you return to Childline or go from page to page. Only the site that has sent a cookie can read it and use it. Our website uses cookies to recognise you when you return to Childline or as you move from page to page. They help us to provide you with a good experience when you browse our website, measure the effectiveness of the site and allow us to improve the website and the services we provide to children.
We use the following types of cookies on Childline:
- Strictly Necessary cookies. These are cookies that are essential for the operation of our website and the service provided by Childline. They include, for example, cookies that let you log into your locker or contact Childline.
- Analytical and performing cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by helping visitors to find what they are looking for easily, or helping us to provide you and other users of the site with content that is most likely to be relevant, interesting and helpful to you. Some of these cookies may be ‘third party cookies’ (see further details below explaining what these are and how you can manage them).
- Targeting cookies. These cookies are used only when you play a YouTube video. YouTube can collect data about you and combine it with other data from other Google services in order to display advertising to web visitors across a broad range of their own and other websites.
-
utm_source, utm_medium, utm_campaign – Chatbot journey
These codes or parameters are part of a web URL and we use them in the chatbot journey to understand the journeys website users are taking and where they’ve come from on the Childline website. They aren’t strictly cookies or tracking technologies and none of your personal information is captured. Nothing is stored on your device when you use our chatbot and these codes don’t give us access to your device. The parameters or codes expire when you close your browser session.
Controlling cookies
How to control or delete cookies
You can manage the use of non-Strictly Necessary cookies through our Cookie Management Tool, including third party cookies. This tool enables you to provide consent for each of these categories of cookies to be set on your device or hard drive and withdraw your consent at any time. To provide your consent click on “This is okay”. To withhold your consent or change your preferences in the future click on “No customize” and select your preferences. You should also visit the privacy notices of any third parties (including Adestra) in relation to the third parties cookies described above. Details for these privacy policies as shown in our Cookie Policy for further information.
Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Chrome: Click on Settings > Show Advanced Settings > Privacy > Content Settings
Internet Explorer: Click on Tools > Internet Options > Privacy
Edge: Click on More Actions > Settings > View Advanced Settings
Firefox: Click on Menu > Options > Privacy & Security
Please note however that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our Childline.
Unless you have adjusted your internet browser settings to block cookies, Childline will set cookies.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the About Cookies website.
A cookie usually has:
- The name of the server. This is the place where our website lives. This name will be given to cookie.
- How long the cookie will last for.
- An ID (usually a number).
Types of cookies we use
You can find more information about the individual cookies we use and why we use them below:
Strictly necessary cookies
UmbracoEngageAnalytics
Cookie name
UmbracoEngageAnalyticsVisitorID
Why we use it
To personalise content for you.
clsessiontime
Cookie name
clsessiontime
Why we use it
To measure how long you are in the chat queue to help us manage the service.
BIGipServerCHLD-WEB-VIP_80
Cookie name
BIGipServerCHLD-WEB-VIP_80
Why we use it
Allows your session to work on our load balanced servers.
OptanonConsent
Cookie name
OptanonConsent
Why we use it
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed
Cookie name
OptanonAlertBoxClosed
Why we use it
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
ChildLineLogin
Cookie name
ChildLineLogin
Why we use it
To enable you to login to your Childline account.
_cfduid
Cookie name
_Cfduid
Why we use it
This domain is owned by OneTrust, a privacy management software which helps organizations achive compliance with global regulations.
Analytics and performance cookies
YouTube
Cookie title
YouTube
Cookie name
YSC
Why we use them
To measure views of embedded videos on Childline. s.ytimg.com is used to display thumbnails and icons from YouTube videos on Childline.
More information
YouTube privacy policy
http://www.google.com/intl/en/policies/privacy/
This is a third party cookie (see below).
Crazy Egg
Cookie title
Crazy Egg
Cookie name
script.crazyegg.com
Why we use it
To see how people interact with the website and help us to improve the experience you have on Childline.
More information
Crazy Egg privacy policy
https://www.crazyegg.com/privacy
This is a third party cookie (see below).
Google Analytics
Cookie title
Google Analytics
Cookie name
_gid, _ga, _gat
Why we use it
We use Google Analytics cookies to collect information about how visitors like you use our website. These cookies look at how many visits the different pages get, how long people spend on each page, and where people came from to get to our website (e.g., from a search engine or from clicking a link). The cookies also track roughly what geographic area visitors are near, what kind of device and web browser they are using and what kind of interactions they have with our website. The information gathered by these cookies is sent to and stored by Google so that they can generate statistical reports for us. These reports then help us understand the bigger picture of who uses our website and how we can keep making our content better for them.
More information
Please also read Google's Privacy Policy for more information
http://www.google.com/intl/en/policies/privacy/
This is a third party cookie (see below).
Optimizely
Cookie title
Optimizely
Cookie name
optimizelyRedirectData,
optimizelyDomainTestCookie,
optimizelyOptOut,
AWSELB,
optimizelyRumLB
Why we use it
We use this to record a person’s involvement in a website experiment, for example where half of our website users see one webpage, and the other half see an alternative version. It also tracks how users navigate around the website.This helps us test new features and make the website easier to use.
More information
This is a third party cookie (see below).
Targeting cookies
YouTube
Cookie title
YouTube
Cookie name
Consent
VISITOR_INFO1_LIVE
PREF
Why we use them
To display videos we use YouTube, embedding the content into our websites.
YouTube collects user data through embedded videos which is aggregated with profile data from other Google services in order to display advertising to web visitors across a broad range of their own and other websites.
We use extra privacy settings which means no viewing activity is collected to personalise the viewing experience. Instead, video recommendations are contextual and related to the currently played video.
Any videos aimed at children under 13 years of age are flagged as ‘made for kids’ and Google will not collect any personal data from their use.
More information
YouTube privacy policy
http://www.google.com/intl/en/policies/privacy/
This is a third party cookie (see below).
Third party cookies
Please note that the following third parties may also use cookies and these named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:
We use the following third-party cookies:
- Google Analytics
- YouTube
- Crazy Egg
- OneTrust
- Optimizely
You can manage the use of these third party cookies through our Cookie Management Tool. You should also visit their privacy policies as shown in the drop-downs above for more information.
More info
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.