We take all complaints about Childline seriously. Talking about what’s happened can help us to support you and give us a chance to learn and improve. There are lots of ways to contact Childline when you have a concern or complaint.
Speak to a counsellor
This is the best way to make a complaint. Our counsellors can talk to you about what’s happened to understand how it’s affected you. They can support you to feel better and pass your complaint on if you want to.
Make a formal complaint
If you make a formal complaint about Childline, it means we’ll give you feedback about what you tell us. You can make a complaint any time by speaking to a Childline counsellor, either by using the 1-2-1 chats or by calling for free on 0800 1111.
Making a complaint without speaking to Childline
You can make a complaint without talking to a Childline counsellor by emailing the NSPCC Helpline at help@nspcc.org.uk.
Childline is part of the NSPCC and their helpline is there to support anyone who has a concern about a child. They can pass on your complaint to Childline to look into. But remember that talking to the NSPCC Helpline isn’t confidential.