You may at times be asked to supply personal information via the Childline website and app. Personal information is anything that enables us to identify you in some way, such as your name and an email address.
If you supply such information, we're legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.
- Childline keep a record so you don't have to keep going over the same stuff every time you talk to us
- records are kept on an electronic database unique to the NSPCC and Childline
- Childline/NSPCC keeps your records for 6 years.
Information is kept for different periods of time dependant on what a child has told us and whether the information has identifying details.
When someone stops contacting us, we keep the record for up to 2 years if the child or young person hasn't given full identifiable details.
Where there are full identifiable details we keep the record for 15 years, this includes where we've contacted other agencies to help; where we have the full name and address and/or where we've had an agreed case managed contact.
Where a child or young person tells us that they are or have been in care and gives full identifiable details we keep that record for 75 years as we're legally bound to do that.
We always want to keep what you say to Childline confidential, but if we're very worried about your safety or the safety of others, we'll talk to you about the need for other people to know. Childline will only take action if we feel it's an emergency and we'd want to talk to you about this first.
We may be able to give you copies of your records, as long as we can get enough information to identify you. Please read "Access your information" below.
We also use the database to collect anonymous statistical information to help us improve NSPCC services. This can also involve sharing anonymous information with others to promote the NSPCC as a charity working with young people and raising funds.