1-2-1 Counsellor Chat

Chat with a counsellor about anything. It's a 1-2-1 session - so it's just you and Childline. They can give you help and support with whatever's worrying you. 

How to use 1-2-1 Counsellor Chat

  • Enter the waiting room
    We'll be with you to start your chat as soon as we can.
  • Stay calm while you wait
    Why not watch videos and play games while you wait.
  • Start chatting to a counsellor
    Chat with a counsellor about whatever's worrying you.

Is your chat cutting off?

Sometimes chats may cut off in areas without 4G or Wifi connection. Please remember you can call us free on 0800 1111 at any time.

It's confidential

Talking to one of our counsellors in 1-2-1 counsellor chat is private. This means that whatever you say stays between you and Childline.

We would only need to say or do something if: 

  • you ask us to
  • we believe your life or someone else’s life is in danger
  • you're being hurt by someone in a position of trust who has access to other children like a teacher or police officer
  • you tell us that you're seriously harming another young person.

We’ve been improving the way Childline works!

Childline has changed the technology we use to answer calls and chats. In the future it’ll help us to answer more calls, chats and emails. But it might take longer to get through while our counsellors get used to the new system.

Need support but can’t get through? Why not write a letter to Sam or post on the message boards. Find out more about why we’re doing this.

Wait time:
Amber

Right now, our counsellors are quite busy. The wait time is amber. A counsellor will be ready to help you as soon as possible. 

Enter the waiting room