Wait time:
Amber
Right now, our counsellors are quite busy. The wait time is amber. A counsellor will be ready to help you as soon as possible.
1-2-1 Counsellor Chat
Chat with a counsellor about anything. It's a 1-2-1 session - so it's just you and Childline. They can give you help and support with whatever's worrying you.
How to use 1-2-1 Counsellor Chat
- Enter the waiting room
We'll be with you to start your chat as soon as we can. - Stay calm while you wait
Why not watch videos and play games while you wait. - Start chatting to a counsellor
Chat with a counsellor about whatever's worrying you.
Is your chat cutting off?
Sometimes chats may cut off in areas without 4G or Wifi connection. Please remember you can call us free on 0800 1111 at any time.
It's confidential
Talking to one of our counsellors in 1-2-1 counsellor chat is private. This means that whatever you say stays between you and Childline.
We would only need to say or do something if:
- you ask us to
- we believe your life or someone else’s life is in danger
- you're being hurt by someone in a position of trust who has access to other children like a teacher or police officer
- you tell us that you're seriously harming another young person.
waiting times update
A lot of people are trying to contact Childline right now so you may have to wait longer than usual for a counsellor to become available.
You can still get support while you're waiting on our message boards or by calling a counsellor for free on 0800 1111. In an emergency you should call 999.
