1-2-1 Counsellor Chat

Chat with a counsellor about anything. It's a 1-2-1 session - so it's just you and Childline. They can give you help and support with whatever's worrying you. 

How to use 1-2-1 Counsellor Chat

  • Enter the waiting room
    We'll be with you to start your chat as soon as we can.
  • Stay calm while you wait
    Why not watch videos and play games while you wait.
  • Start chatting to a counsellor
    Chat with a counsellor about whatever's worrying you.

Is your chat cutting off?

Sometimes chats may cut off in areas without 4G or Wifi connection. Please remember you can call us free on 0800 1111 at any time.

It's confidential

Talking to one of our counsellors in 1-2-1 counsellor chat is private. This means that whatever you say stays between you and Childline.

We would only need to say or do something if: 

  • you ask us to
  • we believe your life or someone else’s life is in danger
  • you're being hurt by someone in a position of trust who has access to other children like a teacher or police officer
  • you tell us that you're seriously harming another young person.

Wait time:

Right now, our counsellors are really busy. The wait time is red. This means it could take a long time talk to a counsellor. If you need help straight away, it could be better to call 0800 1111

Enter the waiting room

We’ve noticed that some people have been having trouble contacting us using Kindle Fires. We’re working hard to fix this but if you are struggling to get through you can call us for free on 0800 1111. 

Contacting Childline