1-2-1 Counsellor Chat

Chat with a counsellor about anything. It's a 1-2-1 session - so it's just you and the counsellor. They can give you help and support with whatever's worrying you. 

Some of you may be having difficulty contacting us by 1-2-1 counsellor chat. To make sure you don’t get cut off from a counsellor, start your chat in a place where you won’t lose signal (not on the bus for example) and you’re connected to 4G or wifi. We're working very hard to fix these technical issues. Please remember you can call us free on 0800 1111 at any time. 

How to use 1-2-1 Counsellor Chat

  • Enter the waiting room
    We'll be with you to start your chat as soon as we can.
  • Stay calm while you wait
    Why not watch videos and play games while you wait.
  • Start chatting to a counsellor
    Chat with a counsellor about whatever's worrying you.

It's confidential

Yes. Talking to one of our counsellors in 1-2-1 counsellor chat is private. This means that whatever you say stays between you and Childline.

We would only need to say or do something if: 

  • you ask us to
  • we believe your life or someone else’s life is in danger
  • you're being hurt by someone in a position of trust who has access to other children like a teacher or police officer
  • you tell us that you're seriously harming another young person

Wait time:

Right now, our counsellors are really busy. The wait time is red. This means it could take a long time talk to a counsellor. If you need help straight away, it could be better to call 0800 1111

Enter the waiting room

Contacting Childline