Childline at night

At night time, we don't have as many counsellors available to help. 

This means it can take a long time to get through to a counsellor at night. So it might be better to try again in the morning.

But if you need help straight away, we will try to support as soon as we can.  

Making sure you're safe

When you get through to one of our counsellors at night, you might be asked a few questions about your safety.

We do this to make sure that if you feel unsafe or in danger, we’re available to talk to you straight away.

Wait time:

It can take a very long time to get through to a counsellor at night. If you need help right now, enter the waiting room and we will be with you as soon as possible. 

Enter waiting room

Things you can do now:

If you can, try to contact us after 7.30am when we have more counsellors. They will be able to spend more time helping you. 

Right now? You can try:

  • talking to an adult you trust
  • sending an email to a Childline counsellor, who will email you back within 24 hours
  • reading letters to Sam – there might be someone asking about a problem similar to yours
  • getting support from other young people on our message boards