1-2-1 counsellor chat

Talking to Childline is confidential. This means that whatever you say stays between you and Childline. We would only need to say or do something if:

• you ask us to
• we believe your life or someone else's life is in danger
• you're being hurt by someone in a position of trust who is able to hurt other children - like a teacher, religious leader, sports coach, police officer or doctor
• you tell us that you're seriously hurting another person
• you tell us about another child who's being hurt and is not able to tell someone or understand what is happening to them
• we're told we have to by law, for example for a court case.

Find out more about our confidentiality promise.

Calling us for free on 0800 1111 is usually the fastest way to speak to someone if you’re not able to wait. You can also send a message to a counsellor any time and we’ll reply within a day.

Remember, in an emergency you should always call 999.

If your chat gets cut off, you can always come back to talk. It can help to make sure you’ve got a stable 4G or Wifi connection.

You might not be able to get through to the same counsellor as before, but the next counsellor will want to support you. If you need to get through quickly, you can call us for free on 0800 1111.

If you can’t wait or get through using 1-2-1 chats, you can always send us a message.

Some young people are getting an error message when they try to connect via 1-2-1 chat. We’re really sorry if this has happened to you. If this happens, follow these steps to fix it:

• Open the chat box in the corner
• Press the button labelled "End chat" in the corner of this box
• Sign out of your account
• Sign back in and try again

Still having problems? Send us a message or leave some feedback and we'll try to support you.