contacting us at night
Contacting Childline at night is a little different. When you get through to a counsellor between midnight and 7:30am you’ll still be able to talk, but your 1-2-1 chat might only last for up to 15 minutes. This helps make sure everyone gets a chance to talk.
When we’re very busy later in the evening, we might also give you a shorter 1-2-1 chat than during the day, this is just to make sure we’re giving everyone a chance to talk.
At night, the counsellor will ask you what you’re hoping for and your counsellor will ask questions to help you think what’s best.
After your 1-2-1 chat, it can help to look at our advice on going to sleep, or spend some time reading letters to Sam.
If it's difficult to get through to us and you feel you need urgent help, you can also call 999.