Contacting Childline

You can talk to us about anything. No problem is too big or too small.

Call us free on 0800 1111 or get in touch online. However you choose to contact us, you're in control. It’s confidential and you don’t have to give your name if you don’t want to.

Calling from Guernsey?
If you're calling from Guernsey and Airtel is your mobile phone provider, you’ll need to dial 0044800 1111 to speak to a counsellor, or you can message our 1-2-1 counsellor chat service.

What it's like to get in touch

When you call us on 0800 1111 you’ll come through to our switchboard. This is where someone friendly will ask if you want to speak to a counsellor. If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. You can also send us an email from your locker.

Did you know?

If you're an O2 customer, using our 1-2-1 counsellor chat won't use up your data or credit!

Watch: Talking to Childline

Did you know?

63% of our counsellors wear glasses.

contacting us at night

There's a slightly different service between midnight and 7.30am. When you get through to a counsellor at night you can still talk about anything. But your 1-2-1 chat will usually last up to 15 minutes. This helps make sure everyone gets a chance to talk.

You’ll be asked what you hope for from your chat. And your counsellor will ask questions to help you think about what might help you and keep you safe.

After your 1-2-1 chat, it can help to look at our advice on going to sleep, or spend some time reading letters to Sam.

If it's difficult to get through to us and you feel you need urgent help, you can also call 999.

chat or sign to a counsellor

There are lots of ways to get support from Childline if you're deaf. You can have a 1-2-1 chat, send an email to a counsellor or use SignVideo.

Contact Childline with SignVideo

SignVideo lets you contact a counsellor through a BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm:

  • open SignVideo and click "allow webcam"
  • when you're connected, an interpreter will appear on your screen
  • you can chat to the interpreter in BSL
  • they'll translate your conversation to the counsellor.

Speaking to Childline in other languages

We know that lots of young people live in the UK but might not speak English. We want to support all young people but we can only offer counselling in English.

If English isn't your first language or you don't feel comfortable speaking English, you could try logging in for a 1-2-1 counsellor chat online and use the Art box to help you explain how you feel.

Contacting us in Welsh / ChildLine ar gyfer pobl ifanc sy’n siarad Cymraeg

We don't offer a full Welsh speaking counselling service. But we do have some Welsh speaking counsellors. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor. 

Need help but you're not in the UK?

Childline is a UK charity and we only have counsellors in this country. This means we can only support young people in the UK. And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.

But all young people can read our advice and use the rest of our site.

You can check out Child Helpline International for places in your country which might be able to help.

From 15th June 2017, you won’t have to pay roaming charges if you’re travelling in the EU. So you can keep visiting the Childline website. If you’re not sure about this, it’s best to speak to your parent or carer or check with your mobile provider.

Got cut off or had to go?

If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat. It helps to let the counsellor know you got cut off before. If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. If you need urgent help you can always call 999.