Speaking to Childline
When you call us on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online.
Other things you can do
Getting support at night
For now, you won't be able to speak to a counsellor from 3:30am - 9am. But you can still send an email to us using your Childline account, and usually reply within a day.
Coping overnight can be difficult, but there are things you can do make it easier:
- Read our advice on getting to sleep
- Sign into your locker to get your feelings out with our mood journal
- Use the message boards or Ask Sam for support
- Find ways to cope using the Calm Zone
- Text Shout for support on 85258
If it's an emergency or you feel unsafe, you should always call 999.
chat or sign to a counsellor
There are lots of ways to get support from Childline if you're deaf. You can have a 1-2-1 chat, send an email to a counsellor or use SignVideo.
Contact Childline with SignVideo
SignVideo lets you contact a counsellor through a BSL interpreter. You can use it between Monday – Friday, 9am - 8pm and on Saturdays, 9am - 1pm.
How to use SignVideo:
- open SignVideo and click "allow webcam"
- when you're connected, an interpreter will appear on your screen
- you can chat to the interpreter in BSL
- they'll translate your conversation to the counsellor.
Contacting Childline when you’re d/Deaf
Speaking to Childline in other languages
Contacting us in Welsh / ChildLine ar gyfer pobl ifanc sy’n siarad Cymraeg
We don't offer a full Welsh speaking counselling service. But we do have some Welsh speaking counsellors. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.
Need help but you're not in the UK?
Childline is a UK charity and we only have counsellors in this country. This means we can only support young people in the UK. And only young people in the UK can sign up for an account to email us and use the message boards on our site.
Got cut off or had to go?
If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counsellor chat. It helps to let the counsellor know you got cut off before. If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. If you need urgent help you can always call 999.