A message from Childline

Update: The lockdown has been a difficult time for many young people, and we’ve been doing what we can to make sure that we can be there for you when you need us.

Even though the lockdown has been easing, we know that things are still difficult. Lots of you will be going back to school, dealing with exam results and trying to cope with other things going on.

We want to make sure we’re here for when school starts again. So from 1st September, we’ll be opening earlier. You can contact us:

  • Monday-Friday: 7:30am-midnight
  • Weekends: 9am-midnight

To make sure we can answer everyone who’s waiting, you still won’t be able to join the queue for a 1-2-1 chat after 10:30pm. But you will be able to send a message from your locker and get a reply within 24 hours.

You still won’t be able to use 1-2-1 chat on our app, but you will be able to use your account to speak to us via the website.

Change can be difficult sometimes, but whatever’s happening Childline wants to help.

Updated: 24 August, 2020