Our terms and conditions


Weston House
42 Curtain Road
London EC2A 3NH

Registered Charity Numbers 216401 and SC037717.

For Terms and Conditions relating to the Childline Facebook page, please see our Facebook Terms and Conditions.

Access to and use of this site is provided by the National Society for the Prevention of Cruelty to Children (NSPCC) subject to the following:

Terms and Conditions:

  1. Your use of this site constitutes acceptance of these Terms and Conditions, which take effect on the date of your first use of the site.
  2. The NSPCC reserves the right to change the Terms and Conditions at any time by posting changes online. Your continued use of the site after changes are posted constitutes acceptance of this agreement as modified by the posted changes.
  3. The NSPCC doesn't accept liability for any damages, including, without limitation, indirect or consequential damages, or loss of profits, or any damages whatsoever arising out of or in connection with the use or loss of use of this site so far as permissible by law.
  4. The NSPCC doesn't warrant that the functions contained in the material included in this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials.                             
  5. If there's a conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  6. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent to and within the jurisdiction in which that Term and Condition is illegal, invalid and unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and continue to be binding and enforceable.
  7. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.
  8. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.
  9. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of this site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive material or disruption of normal flow of dialogue within this site.

Copyright Restrictions:

  1. All rights reserved; no part of this website, including information, images, photos, logos, names and icons may be copied, republished, posted, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders.
  2. Documents on the site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use.

External links to the Childline website:

  1. Links to third party websites are provided solely for your convenience. If you use these links you leave the Childline website. The NSPCC hasn't reviewed all of these third party websites and doesn't control and is not responsible for these websites or their content or availability.
  2. The existence of a link from any organisation's site to the Childline site doesn't imply that the NSPCC endorses the activities or views of that organisation.


  1. The Childline logos are the trademarks of the NSPCC.
  2. The names, images and logos identifying Childline, the NSPCC or third parties and their products and services are the proprietary marks of the NSPCC and/or third parties as appropriate. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right to use any trademark or patent of the NSPCC or any third party.


  1. The photographs of children used within this site to illustrate the Childline's work are posed by models and do not depict actual situations.
  2. This site and the information, names, images, photographs, logos and icons regarding or relating to Childline or the NSPCC, its products and services (or to third party products and services) is provided 'AS IS' and on an 'IS AVAILABLE' basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Using the Childline website:

  1. Accessing the Childline website is free if you're connected to wifi. This includes 1-2-1 counsellor chat, message boards and videos.
  2. You can visit our website without using data or credit if you're an O2 customer, but this excludes watching videos.
  3. For all other networks, accessing our website and watching videos will use your mobile data or credit. So it's always a good idea to use wifi if you're not sure.