Acceptable use policy

The following material is prohibited on the Childline Facebook page and will be removed if posted:

  • anything that may in any way breach any local, national or international law or reputation
  • unlawful, fraudulent, abusive, derogatory, libellous, deceptive, or defamatory statements or attacks that will or are likely to harm, harass, upset, embarrass, alarm or annoy any other person, whether towards the NSPCC, other posters or any other person or organisation
  • impersonating any person or misrepresenting your identity or affiliation with any person (including implying that such content emanates from us, if this is not the case)
  • petitions of any sort. The rules for charities regarding government lobbying are complex, and we must adhere to them strictly to maintain our charitable status. Therefore we cannot permit petitions, any unauthorised advertising or promotional material or any other form, which are not from the NSPCC. Advertising, whether for charitable or commercial events
  • content posted in breach of any legal duty owed to a third party, including a contractual duty or duty of confidence
  • anything that conflicts with the NSPCC's child welfare objectives and/or Standards below
  • send or upload any material that contains viruses or any other harmful programs or similar code designed to adversely affect the operation of any computer software or hardware
  • references to local authorities or social services and their cases
  • information which is not known to the general public at the time of posting.

We may update this acceptable use policy at any time. You're expected to check this page from time to time to take notice of any changes we make, as you are legally bound by them. Please note that some of the provisions in these Facebook house rules may be superseded by provisions or notices published elsewhere on this website.

We also encourage you to let us know if any of the content or comments made by Childline or fans on our page violates Facebook's Terms and Conditions. Any specific queries related to Facebook’s Terms and Conditions should be raised with Facebook directly.


The following standards apply to any and all material, in part and the whole, which you post to the NSPCC Facebook page and any interactive features associated with it. Posts must:

  • be accurate where stating facts
  • be genuinely held where stating opinions
  • comply with all applicable laws, both in the UK and in any country from which they are posted.

Privacy information

Please note that copies of every posting on the Childline Facebook page, including responses made, are public and cannot be made with an expectation of privacy. All comments, links and posts made on the Childline Facebook page, including those removed by the NSPCC and any response made, are retained by the NSPCC in off-line files. Information posted here may be passed to relevant authorities and organisations, whether by the NSPCC, or other readers of the page.

Your failure to comply with these Facebook house rules may result in our taking all or any of the following actions:

  • immediate, temporary or permanent removal of any posting or material uploaded by you to the Childline Facebook page
  • immediate, temporary or permanent withdrawal of your right to use the Childline Facebook page.
  • issue of a warning to you
  • legal proceedings against you for reimbursement of all costs on an indemnity basis, including but not limited to our administrative and legal costs arising from the breach
  • disclosure of information to law enforcement authorities as we feel is reasonably necessary, and any other such action as we consider appropriate.

We exclude liability for any actions taken in response to breaches of these Facebook house rules.

Please also note that we have no obligation to monitor, moderate or oversee any interactive features we provide on the Childline Facebook page. We hereby expressly exclude our liability for any loss or damage arising from the use of any interactive features by a user in contravention of our Standards, whether the features and any content therein are moderated or not.