Thank you very much for completing this survey. Your feedback will help us improve the website.
You can get support and advice from Childline by:
- Posting on the message boards
- Using the 1-2-1 chat
- Reading our information and advice
- Calling one of our counsellors on 0800 1111
Feedback on the survey?
We take all complaints about Childline seriously. Talking about how you feel can help us to support you and give us a chance to learn and improve. There are several ways to contact Childline if you’d like to make a complaint:
Speak to a counsellor
Our counsellors can talk to you about what’s happened and how you feel. They can support you and pass on your complaint if you want them to.
Make a formal complaint
If you make a formal complaint about Childline, it means we’ll give you feedback about what you tell us. You can make a complaint any time by speaking to a Childline counsellor, either by using the 1-2-1 chats or by calling for free on 0800 1111.
Making a complaint without speaking to Childline
You can make a complaint without talking to a Childline counsellor by emailing the NSPCC Helpline at [email protected].
Childline is part of the NSPCC and their helpline is there to support anyone who has a concern about a child. They can pass on your complaint to Childline to look into. But remember that talking to the NSPCC Helpline isn’t confidential.