Ask Sam letter


To Sam

my parents found out I talk to ChildLine

my parents found out that i talked to someone on childline and now they are trying to cut me off from the internet, my phone will be cut off on Monday and they got a new wifi network which they won't tell me the password to once it's up and running. How can i make them believe i didn't talk to someone on here so they won't cut me off? the only people who actually understand, i can only contact via the internet 
Ask Sam


Hi there,

ChildLine is a place that is always available to you. Even if there are people who don’t want you to talk to us, we're still here for you if that’s what you want.

If anyone at home is trying to stop you from contacting ChildLine, remember there are ways to talk to us away from home. For example, you could:

  • use the internet at school to talk to ChildLine
  • use the internet at a public library to talk to a counsellor
  • call us for free on 0800 1111 from a phone box.  

If your parents are hurting you or abusing you, it's really important that you talk to a ChildLine counsellor. We will always try to help you. If you're experiencing abuse from your parents, it could be better to contact us without telling your parents.

If you want to talk to a counsellor about something that is not about your parents, you could think about seeing if your parents will let you.

For example, if you're worried about something like school or relationships, you could explain this to your parents and ask if they will let you talk to a counsellor.

ChildLine counsellors help young people with any issue they're facing - no matter how big or small. And sometimes people find it easier to talk to someone they don't know really well. That's why young people often find it more comfortable getting help from a ChildLine counsellor rather than their parents.

You could try and explain this to your parents. You could even show them this letter.  

It's really important that you stay safe. So if you think your parents might get angry if you say you want to keep using ChildLine, it may be better not to tell them.

You could contact a ChildLine counsellor using the internet at school - they can help you think about the best option.

 It's a good idea to hide your visits to our website. Find out more about that here. It's also good to clear the “recent calls” list on the phone itself.

I hope that helps, take care.

Need help straight away?

You can talk privately to a counsellor online or call 0800 1111 for free.

Ask me a question

You can ask me about anything you want, there's nothing too big or small. I read every single letter but I can only answer a few each week. My replies are published here on my page.

Write me a letter