Ask Sam letter


To Sam


how do ypu access an email i keep on deleting them by accident when 8m trying to look at them and how do i recover an email because i just deleted one from childline in regards to my other email ​

Ask Sam


Hi there,

Creating a Childline account means you can speak to other young people on the message boards, save pages, create images and speak to a Childline counsellor in a 1-2-1 chat or by sending emails.  As it’s confidential it means you can create an account without giving your own email address or your real name but can still get the support from Childline counsellors.

When you create an Childline account, one of the ways you can contact a counsellor is by sending them an email. To do this:

1) Sign in then press 'your locker'.

2) You can then create a new email.

When you’re typing an email to Childline it doesn’t autosave. So it's a good idea to write the email when you have enough time to send it all at the same time. Or write it in a notes programme so you have a separate copy saved, then copy and paste it into the Childline page.

Some people can find it easier to express their thoughts and feelings in an image, so if you wanted to you can also create an image within the artbox and include it within your email to Childline too.

If you want to see what emails you have received from Childline if you are already signed into your account you can click on the inbox. Another way you can check your emails is by signing in to your account, clicking on “your locker” and then clicking “inbox”.

Sometimes you may have deleted an email from your account as you no longer want to see it, or you may have pressed delete in error. Although the email is deleted from your locker, it will be saved by Childline and that’s just to help us to keep you safe. If you wanted to ever see an email which you’ve deleted and you’re already logged into your account you can click on the trash folder. Or in your locker, there is section called “what happens if I delete an email”. If you click on this section, it will allow you to access your deleted emails by pressing the word “here”.

If you have any more questions about how to use your Childline account you may find it helpful to speak to other young people on the message boards to find out how they use and personalise their account, such as changing the background colour or how to save Childline information pages.

Sending emails to Childline can be a great way to get support from a counsellor but it can take up to 24 hours for a counsellor to reply. So if you ever want a more instant response, it’s quicker to come through for a 1-2-1 chat or call a Childline counsellor on 0800 1111. Find out more about all the ways to get help from Childline on our support page.

Hope this helps.

Take care


Need help straight away?

You can talk privately to a counsellor online or call 0800 1111 for free.

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