1-2-1 counsellor chat

1-2-1 chat isn’t working right now

We’re sorry but 1-2-1 chat isn’t available right now. We’re working hard to fix this as soon as possible.

Our 1-2-1 chat and phone services aren’t available right now while we make some important improvements to Childline. They’ll be open again at 7:30am.

You can still send a message to a counsellor, and we’ll reply within 24 hours and get support on our website. In an emergency you should always call 999.

Get more information about how we’re improving Childline.

Other ways to get support

In an emergency you should always call 999, and there are lots of ways you can get support from us:

Send us a message

Log in or create an account to send a message to a counsellor. We’ll usually reply within 24 hours.

Post on the message boards

Talk to other young people on the message boards anonymously or read what others have said.

Visit the message boards.

Get help to cope or sleep

We’ve got lots of tools on our website to help you cope with difficult feelings:

Try our tips on getting to sleep
Use the Calm Zone to feel more at ease
Get distractions using the Coping Kit
Find ways to manage anxiety

Getting help in an emergency

In an emergency you should always call 999. We’ve also got lots of support on getting help.

Asking an adult for help

Get tips on starting a difficult conversation.

I finally found something
right for me

However you’re feeling, use our Coping Kit to help..

More ways to cope

Give the mood journal a try

Log in or create an account to start using the mood journal.

Get help falling asleep

Follow our tips for getting to sleep even if you're stressed.

Ask Sam

Write a message to Sam about anything, or look at what other people have asked.

Art box

Use our Art box to get creative and let your feelings out