Sometimes chats might cut off in areas without a stable 4G or Wifi connection.
You might not be able to get through to the same counsellor as before, but if you still need help you could enter the queue for another chat. If you need to get through quickly you can call us for free on 0800 1111.
If you don’t want to talk again, there are still lots of ways to get support. You could try using the message boards, or writing an email to a counsellor.