Cookies

Cookie name

ASP.NET_SessionId

Why we use it

This session cookie helps a website remember you as you go from page to page so you don't have to keep signing in or making the same choices.

Cookie name

EPi_NumberOfVisits

Why we use it

To personalise content to make it more relevant to you.

Cookie title

Sound alert cookie

Cookie name

cl-sndalrt

Why we use it

This is created when you request a Childline chat. And is used to make the audio alert once your chat is due to begin. This cookie is used when a tabbed browser has multiple tabs open – the sound alert will ‘ring’ from the relevant tab.
This is a session based cookie and is automatically deleted by the browser when you close it. It stores session ID and status.

Cookie title

Chat alert bar cookie

Cookie name

cl-csck

Why we use it

This is created when you request a Childline chat. It's used to maintain the alert bar throughout your time in the queue. It gives you the ability to browse the site and have the alert bar visible. Once you've exited the queue (either by starting a chat, or by cancelling the chat) the cookie is deleted.

This is a session based cookie and is automatically deleted by the browser when you close it. It stores these details:

• session ID
• time entered queue
• status

Cookie title

cl-refn

Why we use it

This makes the pop up to tell you the chat is ready.

Cookie name

cl-vp

Why we use it

To personalise content for you.

Cookie name

clsessiontime

Why we use it

To measure how long you are in the chat queue to help us manage the service.

Cookie name

BIGipServerCHLD-WEB-VIP_80

Why we use it

Allows your session to work on our load balanced servers.

Cookie name
OptanonConsent

Why we use it

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Cookie name

OptanonAlertBoxClosed

Why we use it
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Cookie name
ChildLineLogin

Why we use it

To enable you to login to your Childline account. 

Cookie name

_Cfduid

Why we use it

This domain is owned by OneTrust, a privacy management software which helps organizations achive compliance with global regulations.

Cookie title

YouTube

Cookie name

YSC

Why we use them

To measure views of embedded videos on Childline. s.ytimg.com is used to display thumbnails and icons from YouTube videos on Childline.

More information

YouTube privacy policy

http://www.google.com/intl/en/policies/privacy/

This is a third party cookie (see below).

Cookie title

Crazy Egg

Cookie name

script.crazyegg.com

Why we use it

To see how people interact with the website and help us to improve the experience you have on Childline.  

More information

Crazy Egg privacy policy

https://www.crazyegg.com/privacy

This is a third party cookie (see below).

Cookie title

Google Analytics

Cookie name

_gid, _ga, _gat

Why we use it

We use Google Analytics cookies to collect information about how visitors like you use our website. These cookies look at how many visits the different pages get, how long people spend on each page, and where people came from to get to our website (e.g., from a search engine or from clicking a link). The cookies also track roughly what city visitors are near, what kind of device and web browser they are using and what kind of interactions they have with our website. The information gathered by these cookies is sent to and stored by Google so that they can generate statistical reports for us. These reports then help us understand the bigger picture of who uses our website and how we can keep making our content better for them.

More information

Please also read Google's Privacy Policy for more information

http://www.google.com/intl/en/policies/privacy/

This is a third party cookie (see below).

Cookie title

Optimizely

Cookie name

optimizelyRedirectData,
optimizelyDomainTestCookie,
optimizelyOptOut,
AWSELB,
optimizelyRumLB

Why we use it

We use this to record a person’s involvement in a website experiment e.g. an A/B test where half of our website users see one webpage, and the other half see an alternative version. It also tracks how users navigate around the website.This helps us test new features and make the website easier to use.

More information

Optimizely privacy policy

This is a third party cookie (see below).

Cookie title

YouTube

Cookie name

Consent
VISITOR_INFO1_LIVE
PREF

Why we use them

To display videos we use YouTube, embedding the content into our websites.

YouTube collects user data through embedded videos which is aggregated with profile data from other Google services in order to display advertising to web visitors across a broad range of their own and other websites.

We use extra privacy settings which means no viewing activity is collected to personalise the viewing experience. Instead, video recommendations are contextual and related to the currently played video.

Any videos aimed at  children under 13 years of age are flagged as ‘made for kids’ and Google will not collect any personal data from their use.

More information

YouTube privacy policy

http://www.google.com/intl/en/policies/privacy/

This is a third party cookie (see below).