Use the ReciteMe accessibility toolbar to let you customise how the Childline website looks and make it easier to use.

This page is also available in Welsh.

Turn on the accessibility toolbar

Turn on the accessibility toolbar using the button below:

There’s a link to the bar at the bottom of every page on the site.

The toolbar will automatically turn on text-to-speech. If you don’t want this, press the settings button, then turn off autoplay. You can turn off the toolbar anytime by pressing the “X”.

How to use the toolbar

Tap below or use ReciteMe’s guide to see different ways of using the toolbar:

Watch: Using the toolbar

Can I use the toolbar for 1-2-1 chats?

Unfortunately, the accessibility toolbar won’t work with our 1-2-1 chats. But you can still use other ways to contact us:

  • send a message from your Childline account and get a reply from a counsellor within 24 hours
  • call for free on 0800 1111 to speak to someone
  • sign to a counsellor using SignVideo.

Screen readers and keyboard shortcuts

The Childline website has special access keys:

  • press Alt and 1 to go to the homepage
  • press Alt and 0 to go to our accessibility information.

If you're using a screen reader, you can press Alt and S to skip navigation on our pages.

Using Childline when you’re deaf or hard of hearing

Contacting Childline when you’re d/Deaf