Hi. I’m Conner, and I’ve been using Childline for over a year now. I use it to be myself, as I’m a queer trans autistic person with mental health problems. I’ve never called into Childline, as I don’t have the ability to due to a lask of sound proofing in our house (seriously, I can hear just about any conversation going on from our kitchen) and also due me living in the middle of nowehere so we don’t get phone reception.
Due to that, I‘ve used the 1-2-1 chats to get support from Childline. I also mainly use them at night so there’s a much lower chance my parents would find out as I’ve had some pretty close calls in the past. For the most part I’ve had a pretty solid experience, however I have had some less than great ones as well. I’ve seen a lot of epople post both good and bad things about the chats on here, so I thought I’d give my experience as I’ve been on here for a while now.
Most of the time, they’re great. The answers do sometimes sound like they’re coming from a robot (no offence), but I’ve had a few councillors who’ve been very willing to listen to me ramble about my problems.
However, I have had some not so great ones. I’ve had several councillors rush me, and if I take more than about a minute to type out a reply the ask if I’m still there. I’m not a super fast typer, and I do struggle a lot to explain my thoughts, so they tend to be pretty long winded explanations or metaphors. This is just very stressful. I had a councillor straight up exit the chat halfway through, although I wonder if they had a powercut or something which caused them to suddenly drop out... (TBC)