One of the changes Childline made due to coronavirus and the same amount of volunteers not being able to come in was to change the switchboard to an recorded message that gives you information and then lets you press to choose different options.
This is now usually what you will hear when you call before you speak to a counsellor, if that's the option you choose.
We would love to hear your experiences of using this and what it is like for you.
Anything you’d like to tell us about calling and hearing the recorded options versus speaking to someone previously on the switchboard would also be so helpful!
Thanks and take care,