Password issue - update

  1. Reaching out
    Jas-Host / Feb 08 2019 15.53

    Hi everyone,

    *An update to say that this issue has now been fixed! But, if anyone has any password problems, please post here to let us know!*

    We wanted to let you know that there's a bug just now which means that if you've recently changed your password, some of you might get an error saying that your password is incorrect.

    We're working really hard to fix this but if you can't log in, you can still talk to Childline for support by creating a new account, by calling for free on 0800 1111 or by using the reset password link -

    Take care,


  2. Loser
    JamesTheBoy / Feb 18 2019 23.09

    Well done for fixing it. I imagine it was hard work! From James

  3. Reaching out
    Jas-Host / Feb 19 2019 11.24

    Hi James,

    There's a really good team who are, well, really good at working these things out!




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