It seems to me that Childline is a bit recursive. Meaning that, when I speak to a counsellor I often feel that the only advice that they're giving is the fact that I can speak to a counsellor, which obviously I already knew. For instance, I go onto the 1-2-1 chat, they ask me a lot of questions about how I'm feeling, I respond to those questions, they sometimes repeat those questions for some unknown reason, then eventually say that 'if you ever need to talk to us again, you can use 1-2-1 chat/the message boards/the actual phone number/email'. But why would I want to use those when the only real advice I get is the fact that I CAN access childline services?
For instance, today I spent roughly an hour with one counsellor on 1-2-1 chat and one of the first things they said was something along the lines of "is there anyone you feel you can talk to about this?" Well, I feel I can talk to childline, that's why I'm here! They then didn't really say anything useful for the rest of the chat. I tried again about an hour later, and spent again roughly an hour as they asked me every detail about how I was feeling (even though I had asked them to read the notes of the previous chat) and once I was finally done explaining each detail they asked (an hour later!), their only advice was that I could ask on the message boards! If I wanted to ask on the message boards about such a personal issue, I would have done. However, obviously the other children of all ages that would be replying to me on the message board aren't as experienced as the childline counsellors, so that was quite useless advice. I thought: "what advice could possibly be given on the message boards that the childline counsellor themselves wouldn't be able to just give me directly on the 1-2-1 chat?"