Contacting Childline

You can talk to us about anything. No problem is too big or too small.

Update from Childline
We're working a little differently because of coronavirus. You can still start a 1-2-1 chat with us from:

  • 7.30am - midnight - Monday to Friday
  • 9am - midnight - Saturday to Sunday

Or you can call 0800 1111 for free from:

  • 7.30am - 3.30am - Monday to Friday
  • 9am - 3.30am - Saturday to Sunday

You can also send an email using a Childline account any time, and we'll usually reply within a day.

Speaking to Childline

When you call us on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online.

You can also send us an email from your locker. We’ll try to answer this within a day, but sometimes it can take a little longer.

Getting support at night

For now, you won't be able to speak to a counsellor after 3.30am. But you can still send an email to us using your Childline account, and we'll usually reply within a day.

Coping overnight can be difficult, but there are things you can do make it easier:

If it's an emergency or you feel unsafe, you should always call 999.

chat or sign to a counsellor

There are lots of ways to get support from Childline if you're deaf. You can have a 1-2-1 chat, send an email to a counsellor or use SignVideo.

Contact Childline with SignVideo

SignVideo lets you contact a counsellor through a BSL interpreter. You can use it between Monday – Friday, 9am - 8pm and on Saturdays, 9am - 1pm.

How to use SignVideo:

  • open SignVideo and click "allow webcam"
  • when you're connected, an interpreter will appear on your screen
  • you can chat to the interpreter in BSL
  • they'll translate your conversation to the counsellor.

Contacting Childline when you’re d/Deaf

Speaking to Childline in other languages

Contacting us in Welsh / ChildLine ar gyfer pobl ifanc sy’n siarad Cymraeg

We don't offer a full Welsh speaking counselling service. But we do have some Welsh speaking counsellors. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor. 

Need help but you're not in the UK?

Childline is a UK charity and we only have counsellors in this country. This means we can only support young people in the UK. And only young people in the UK can sign up for an account to email us and use the message boards on our site.

But all young people can read our advice and use the rest of our site.

You can check out Child Helpline International for places in your country which might be able to help.

Got cut off or had to go?

If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counsellor chat. It helps to let the counsellor know you got cut off before. If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. If you need urgent help you can always call 999.