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To Sam

Online billing and going over

Hello, I'd really like some help right now but I'm not sure if this is the right place to be for this sort of thing. I was playing an online game and I wanted to pay for some online money which would cost £2. The game said I had selected over the amount I chosen. This is going to cost £40 from my mother's bank account and I haven't asked her about it. I know I am in trouble and I'm having a panic attack because I don't know what to do. i can't live with the guilt and shame.
Ask Sam


Hi there,

Some of these online gaming sites can be really misleading and it’s easy to end up paying more for something than you thought you would. It sounds as though what happened was an accident. Even so I can hear how worried you are about getting into trouble with your mum.  

You mentioned that you’d had a panic attack and that sounds like it might have been scary for you. I’m not sure if this has ever happened to you before, but we have some information about panic attacks which you might like to look at.

You’re going to have to decide whether you talk to your mum about it or not. When you’re making that decision, it's important to think about what you think is the right thing to do and how it will make you feel. You should also consider whether her reaction is going to be better if you own up first or if she has to come to you about it.

If you choose to tell her, explaining it was an accident and how it happened might help her to understand. You could also tell her how worried you’ve been about it. 

Timing would also be important. Think about when would be the best time to speak to your mum - for example a time when she's relaxed and calm. I don’t know if it’s possible to get the money refunded but you can ask your mum for help with doing that.

You’re clearly feeling very guilty, but remember, what happened was an accident and everyone makes mistakes from time to time. There are ways of coping with shame and guilt and this is something ChildLine can help you with. Take a look at our page about guilt for some more advice.

If you wanted to talk more about the best ways to talk to your mum about this, you can always talk to a ChildLine counsellor. You can call on 0800 1111, send an email or log on for a 1-2-1 chat.

I’m glad you got in touch. Take care and remember we’re always here for you,

Need help straight away?

You can talk privately to a counsellor online or call 0800 1111 for free.

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