1. Focus on the chat
Once you get through to a counsellor, try and focus on the chat. It's quicker and easier to get the help you need if you aren't distracted.
2. Be honest
Don't be afraid to say how you really feel. Talking to our counsellors is confidential, unless you or someone else's life is in danger.
3. Be understanding
If the counsellor says something which you don't understand, ask them to explain. If you ever feel a chat wasn't as useful as a previous one you've had, give it another chance.
4. Ask the counsellor to read your notes if it helps
This can help you to talk about something you've spoken about before. For confidentiality reasons (in case someone is using your account) they won't be able to repeat everything to you, but they're happy to read them if you think it will help.
5. Try not to exit a chat early
If you press 'Hide Page' on the right side of your screen during your chat it will cut you off and take you to Google. This is a quick way to hide what you're doing if someone interrupts you. If you do this accidently, tell the counsellor if you start a new chat.
6. Come back in the morning if you can't stay on now
Childline is here 24 hours a day, so if you don't feel like you can wait for a counsellor now you can come back on any time