You’re in the queue to speak to a Childline counsellor.
The yellow bar at the top of the page shows that you're in the queue. When a counsellor is available, a box will appear on this website asking you to join the chat.
The counsellor can only wait up to 2 minutes for you to join, so make sure you keep checking. If you need help right now, press ‘Exit chat’ and call 0800 1111.
Other things you can do
Have a look around our site while you wait. A box will appear on the screen when the counsellor is ready to talk to you.