Waiting room

You’re in the queue to speak to a Childline counsellor.

The yellow bar at the top of the page shows that you're in the queue. When a counsellor is available, a box will appear on this website asking you to join the chat.

The counsellor can only wait up to 2 minutes for you to join, so make sure you keep checking. If you need help right now, press ‘Exit chat’ and call 0800 1111.

Important: If you’ve joined the queue for a chat between 3:30am and 7:30am, we won’t be able to answer your chat.

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Use the Childline Helper

The Childline Helper can make it easy to find the advice and support you need, even if you can’t wait to speak to a counsellor. Use it to:

  • get advice on anything that’s worrying you
  • see new ways to cope with feelings
  • find out about the different ways Childline can help.

9 top tips for using 1-2-1 chat