You’re in the queue to speak to a Childline counsellor.
The yellow bar at the top of the page shows that you're in the queue. When a counsellor is available, a box will appear on this website asking you to join the chat.
The counsellor can only wait up to 2 minutes for you to join, so make sure you keep checking. If you need help right now, press ‘Exit chat’ and call 0800 1111.
Other things you can do
Have a look around our site while you wait. A box will appear on the screen when the counsellor is ready to talk to you.
Cubie isn’t working at the moment
Cubie, the chatbot that’s here to help you while you wait, is having technical issues. We’re working hard to fix it, but there are still lots of things you can do while you wait: