Waiting Room

We'll be with you as soon as possible. We know waiting can be difficult. But you're very important to us.

You don't have to stay in the waiting room. Have a look around our site while you wait.

What now? 

Watch out for the yellow bar at the top of the screen. When a counsellor is available, the bar will turn green.  You'll then get a message to say that the chat can start. 

From this point, the counsellor can only wait up until 2 minutes for you to start the chat. 

Need help right now?

Click 'Exit chat' and call 0800 1111

How long does a chat last? 

Chatting to a counsellor usually lasts about 40 minutes. Lots of young people believe this is enough time to talk about things properly. It also means other people can talk to a counsellor. But remember, chats can also be longer or shorter.

9 top tips for using 1-2-1 chat

Fun things to do while you wait

You don't have to stay in the waiting room. Have a look around our site while you wait. Remember to watch out for the yellow bar changing green which means that a counsellor is now ready to talk to you.

Breathe in, breathe out

We know it can sometimes feel scary waiting to talk to a counsellor. Taking long, deep breaths can help you feel relaxed.

Why not follow the steps below, guiding you on breathing in and out?