Waiting room

We’re much busier than normal because of the coronavirus, so it might take a lot longer than normal to get through.

We want to make sure we’re supporting as many young people as possible. You might not be able to talk for as long as you normally would when you get through, but we’ll do our best to help you find the right support.

What now?

The yellow bar at the top of the page shows that you're in the queue. And you can look at the advice on this page or visit other parts of our website while you wait.

When a counsellor is available, a box will appear on this website asking you to join the chat. The counsellor can only wait up to 2 minutes for you to join, so make sure you keep checking.

9 top tips for using 1-2-1 chat

Breathe in, breathe out

We know it can sometimes feel scary waiting to talk to a counsellor. Taking long, deep breaths can help you feel relaxed.

Why not follow the steps below, guiding you on breathing in and out?

Using Internet Explorer 11 and the breathing animation above isn’t working? Go to your browser settings in the top right corner and click on Internet Options. Go to the Advanced tab and tick the box next to Play animations in webpages. Click OK and refresh your browser. Don’t worry, you won’t lose your place in the chat queue.