You’re in the queue to speak to a Childline counsellor.
The yellow bar at the top of the page shows that you're in the queue. When a counsellor is available, a box will appear on this website asking you to join the chat.
The counsellor can only wait up to 2 minutes for you to join, so make sure you keep checking. If you need help right now, press ‘Exit chat’ and call 0800 1111.
Important: If you’ve joined the queue for a chat between 3:30am and 7:30am, we won’t be able to answer your chat.
Use the Childline Helper
The Childline Helper can make it easy to find the advice and support you need, even if you can’t wait to speak to a counsellor. Use it to:
- get advice on anything that’s worrying you
- see new ways to cope with feelings
- find out about the different ways Childline can help.
Other things you can do
Have a look around our site while you wait. A box will appear on the screen when the counsellor is ready to talk to you.