1-2-1 Counsellor chat

Chat with a counsellor online about whatever's worrying you.

On Wednesday 19 February and Thursday 20 February, between 3am and 7:30am, 1-2-1 chats won’t be available while we do some important maintenance to our systems.

While 1-2-1 chats are unavailable you can still speak to a counsellor by calling 0800 1111, using the message boards or sending an email from your locker. If you’re in danger or it’s an emergency, you should always call 999.

Using 1-2-1 chats

Wait time:
Red

You might have to wait a while to get through to a counsellor, so if you need immediate help it's quicker to call us on 0800 1111. If you don’t need a reply right away, try sending a message to a counsellor instead.

You could also get support from the message boards or look at Ask Sam letters for advice.

Enter the waiting room

Did you know?

53% of our counsellors are aged between 35 and 64.