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Chat waiting room

You are now in a queue to chat to a counsellor. 

They will be with you as soon as possible. We understand this is difficult but please be patient - you are very important to us. 

A message will appear in the green bar at the top of your screen when a counsellor is ready to chat.

You don't have to stay in the waiting room while you wait for a counsellor. You can browse the website, play games and watch videos as normal - the green bar will stay at the top. Read our top tips for using 1-2-1 chat.

If you want to speak to a counsellor quickly, click Exit chat in the green bar at the top of your screen and call free on 0800 1111. Calls are confidential in the same way as online chat and you can say as much or as little as you want.

Speaking to a ChildLine counsellor

The device you are using needs Adobe Flash installed to operate this feature. You can try installing a Flash plug in at or if this doesn’t work, try a different device

Speaking to a ChildLine counsellor

Our friendly counsellors have put together a video for you, to help answer some of your most popular questions about contacting ChildLine.


Hello, you’re through to ChildLine. Stay on the line, I’m just going to put you through to someone you can talk to.
If you call ChildLine, you might come through to a counsellor like me...
Or me
Or me
Or me
Your call is free and it won’t show up on your phone bill.
You don’t have to say your name if you don’t want to.
If you don’t feel like phoning, you can log on to the ChildLine website for a 1-2-1 chat with a counsellor.
You can talk about anything, from self-harm to sexting…
Exam stress or eating problems.
We may ask you a few questions like “how are you feeling?” and “how long have things been like this for?”
And that’s just to get a better idea of what you’re going through.
We can support you with making decisions and we also have information on other places that could offer help.
Whatever you say is confidential. That means it’s just between you and ChildLine.
We’d only need to tell someone if you asked us to or if we thought you were in serious danger.
ChildLine is here every day and you can get in touch whenever you want.
Whatever you’re going through, you don’t have to deal with it on your own.
ChildLine is here for you.
ChildLine is here for you.
ChildLine is here for you.
Chat Waiting Room 



The waiting room is where you can find games, videos, news about ChildLine and other cool stuff.  It's a great place to chill out and take your mind off things for a bit while you wait for your 1-2-1 online chat.


To play the games on the ChildLine site, you will need to have Adobe Flash installed.  If you don't have it installed on your computer, you can download Adbobe Flash for free here (this link will take you to another website).

Some games can be played using your keyboard and some are played using your mouse.  the instructions on the right of the games will tell you how each game is played.

How to use the video player

To watch a video, click on the ‘play’ button at the bottom left of the video player. It is shaped like a small triangle.  You can pause the video once it is playing, by clicking on this button again, which will now be a ‘pause’ button, which looks like a number eleven – ‘11’. 

You can change the volume of the sound on the video by clicking on the ‘volume control’ button, on the bottom right of the video player.  If you click directly on the picture of the speaker, the sound will turn off completely. 

If you would like to see the video displayed in a full screen, you can click on the full screen button which is the last button on the bottom right of the video player.  To exit the full screen mode you can press ‘escape’ on the keyboard, or click the ‘close full screen’ button on the bottom right hand side of the video player.