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Accessibility

ChildLine email

You can send ChildLine an email about anything, and we'll reply to your personal inbox.

Send ChildLine an email

Message boards

Have you got something to say, or want to ask a question? Visit the message board to have your say.

Go to the message boards

Ask Sam

Ask Sam whatever you want. Write a message to Sam or look at what other people have asked.

Go to Ask Sam

Call ChildLine

You can call ChildLine at any time on 0800 1111 to speak to a counsellor. Calls are free and confidential.

Call ChildLine

Online chat

Chat to a ChildLine counsellor online in a 1-2-1 session any time you want. Sign up to start talking.

Online chat

Our counsellors...

Counsellor fact 30

Talk to us 

Accessibility

We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.

Help

Talk section

The Talk section is where you can contact ChildLine.  You can send a message to Ask Sam or you can sign up to the ChildLine website and send ChildLine an email, have a 1-2-1 chat with a counsellor or use the message boards.

When you have signed up to the ChildLine site, you can use Your locker which you can find on the right hand side of the navigation bar.  Your locker is your place and you can customise how it looks and this is where your emails to and from ChildLine are kept. 

Hide page button - What is this?
If you click on this button it will immediately take you away from the ChildLine site to Google's website. If you are using a computer in a public place, or somewhere that someone might see which website you are visiting, you can use this button to hide what you are doing quickly.

REMEMBER someone can still press the back button on your browser to see which site you were visiting, so if you want to hide your visit to ChildLine completely, you should close your browser by pressing the X in the top right hand corner