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Sending ChildLine an email

Your personal inbox is how you send emails to ChildLine and where the messages we send back to you are kept. You can email ChildLine about anything - no problem is too big or too small. It works in a similar way to a normal email service, but you can only use it to send emails to ChildLine and you don’t get your own email address.

We will reply to you as soon as we can, usually this is within 24 hours but at busy times it may take longer.

If you need to speak to a counsellor more quickly, please try calling us free on 0800 1111. 

Write a message  to a ChildLine counsellor.

Sending ChildLine an email

  • What can I contact ChildLine about?

    Some of the things that you might want to email about are feeling lonely or unloved, worries about the future, problems about school, bullying, drugs, pregnancy, HIV and AIDS, physical abuse, sexual abuse, running away and concerns about parents, brothers, sisters and friends, and crimes against you.

  • Are there other ways to Contact ChildLine?

    Phone ChildLine
    You can contact ChildLine by phone by calling 0800 11 11

    1-2-1 Chat
    You can chat 1-2-1 with a ChildLine counsellor

    Ask Sam
    You can send Sam a message without signing into the ChildLine website

  • Is ChildLine confidential?

    Contacting ChildLine are confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to, or you tell us you are in extreme danger. Your ChildLine counsellor will only take action if it's an emergency.

Take your mind off things for a while


Tie your worry to a balloon and watch it float away.

Get talking

Message boards

Have you got something to say, or want to ask a question? Visit the message board to have your say.

Go to the message boards

Would you use ChildLine email to tell us your worry?

Sending ChildLine an email 

Accessibility

We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.

 

 

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