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Contacting ChildLine by text


You can now contact ChildLine by text message to receive information on certain issues.  To receive a message all you have to do is text one of the 7 keywords to the number 78101

To receive a picture message about bullying text bully to 78101
To receive a picture message about loneliness text lonely to 78101
To receive a picture message about pregnancy text pregnancy to 78101
To receive a picture message about sexual abuse text sex abuse to 78101
To receive a picture message about loss and bereavement text loss to 78101
To receive a picture message about self harm text self harm to 78101
To receive a picture message about domestic violence text violence to 78101

If your phone doesn’t show pictures, you can add text to any of the keywords above to receive a text only version of the message.  For example for information about bullying, text bullytext to 78101

Who reads my message?
Please be aware that this is an automated text service. ChildLine cannot read your message, and will not personally respond to any messages and will not contact you.

What if I need to talk to someone urgently?
If you need to speak to a counsellor please call ChildLine on 0800 1111 or log into the website for a 1-2-1 chat or to send us an email.

Is it free to send a text?
This will be a free service for many users.  However, charges may apply from mobile network operators.  Please check Terms of Service for further information.

What are the terms of service?
Terms of Service apply – see here

If you have any questions on the text service please use the feedback box on this page.

Text service questions

Is there any information about the text service that you think is missing and should be included on this page?

 
 
 
 
 

Accessibility

We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level AA compliant.

 

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