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Sending ChildLine an email

If you create a ChildLine account, you can send an email to a counsellor any time. You can get support and advice about anything. No problem is too big or too small.

It’s really easy to sign up and you don’t even have to use your email address or real name. Our email service is not connected to your personal email address. All you need to do is log in with your ChildLine account and go to your locker to send a message or see a reply from a counsellor.

We will reply to your email as soon as we can – usually within 24 hours. But when it gets really busy, it can sometimes take a bit longer.

If you need to speak to a counsellor straight away, please call us for free on 0800 1111.

You can also get help from a counsellor through 1-2-1 online chat. 

Write a message  to a ChildLine counsellor.


Sending ChildLine an email

  • What can I email ChildLine about?

    You can talk to ChildLine about anything that is bothering you.

    Sometimes it’s easier to get support by email, as you can have more time to think about exactly what you want to say.

    Emailing can also be a really good way of talking to a ChildLine counsellor if you don’t have enough time to stay on the phone or on 1-2-1 chat.

    If you need support straight away, it might be more helpful to call us on 0800 1111.

  • Are there other ways that ChildLine can help?

    Phone ChildLine
    You can contact ChildLine by phone for free by calling 0800 11 11. Lots of young people find it helpful to talk things through with a counsellor over the phone.

    1-2-1 chat
    You can get support through 1-2-1 chat with a ChildLine counsellor online. It’s really easy to use and works like instant messaging.

    Message boards
    You can post on the message boards to get support from other young people who may have had a similar experience to you.

    Ask Sam
    You can send Sam an online message even if you don’t have a ChildLine account. Sam helps as many young people as possible and posts the replies to the messages here.

    We have lots of pages about different issues and topics in our Explore section. Looking at Explore can be a great way to start making a positive change on your own.

  • Is ChildLine confidential?

    Contacting ChildLine is confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to, or you tell us you are in danger. A ChildLine counsellor will only take action if it's an emergency.

    Read more about ChildLine and confidentiality.

  • When will ChildLine email me?

    If you email us for help and support, a ChildLine counsellor will reply to you as soon as possible. This is usually within 24 hours, but might take longer during really busy times.

    Occasionally we might send you an email if there’s something important we’d like to let you know about.

    Sometimes we may email a young person if we are worried about them. This might be because of something they have said on the message boards or during a 1-2-1 chat with a counsellor. All ChildLine emails will go to your ChildLine locker, not your personal email account.

Sending ChildLine an email 


We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.