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Online chat

Chat with a ChildLine counsellor about anything that is worrying you in a 1-2-1 session - this works like instant messenger. Enter the waiting room to request a chat.

  1. Step 1

    Enter the waiting room

    We will be with you to start your chat as soon as we can

  2. Step 2

    Chill out while you wait

    Watch videos and play games while you wait

  3. Step 3

    Start chatting to a counsellor

    Chat with a counsellor about what's worrying you


     

  4. Step 4

    Makes sense? Let's go

 
 
 
 
 

A ChildLine counsellor is someone:

  • Picture of what 1-2-1 chat looks likewho will listen to you and knows it takes courage to contact us
  • who you can trust
  • who is genuine, open and friendly
  • who won't judge you or put you down
  • who is not easily shocked
  • who is aware of the sorts of problems you might be worried about
  • who will let you take your time
  • who is supported when they chat by a ChildLine Supervisor

Sometimes it can help to chat with somebody outside of your family or friendship circle. Our counsellors are here to listen and support you to come up with ideas on what you could do next.

Take a look at our top tips for using 1-2-1 chat.

"I love 1-2-1 chat. I really want the courage to call the ChildLine number but at the moment I don’t have that. The counsellors on 1-2-1 chat are really kind; they just talk to me like a friend, how my day has been and what’s been happening. It helps me get through smaller things that would normally build up inside me." Anonymous young person 

After your 1-2-1 chat

After your 1-2-1 chat, remember to exit chat and close your internet browser down. This way, nobody can see what you have been looking at. Return to the ChildLine homepage to continue browsing the website.

Want to hide your visits to ChildLine? Visit cover your tracks

Chatting from a mobile?

Using online chat from a mobile might not work depending on what device you have. We are looking to make the ChildLine website work better from mobiles, but until we do, we recommend that you use a computer if you can.

Need to speak to a counsellor straight away? Call free on 0800 1111

 

Is ChildLine confidential?

Yes. ChildLine is a private and confidential service. This means that whatever you say stays between you and ChildLine.

We would only need to say or do something if:

  • You ask us to
  • We believe your life or someone else’s life is in immediate danger
  • You are being hurt by someone in a position of trust who has access to other children like a teacher or police officer
  • You tell us that you are seriously harming another young person

Read ChildLine's confidentiality promise

Our counsellors

Counsellor fact 28

Accessibility

We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.

 

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