Page Utilities
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Good advice?

What's the best piece of advice you've seen on the ChildLine website?



We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.




Welcome to the ChildLine website!

We are here for you to help you whatever your worry.  You can contact us online by email, talk to us in a 1-2-1 online chat, text us, send your question to Ask Sam or post on the message boards.

You can find help and advice about the issues that matter to you, or you can just chill out and watch videos, play games and create things using the Creative tool.

Take a good look around the site but we’ve listed some links that maybe helpful below:

How to contact us (email, 1-2-1 chat, Ask Sam, Text and message boards) 

Cover your tracks - keep your visits to ChildLine private

Confidentiality statement

Explore (Help and advice about a range of issues)

Play (games, videos and fun stuff)

How to use the video player

To watch a video, click on the ‘play’ button at the bottom left of the video player. It is shaped like a small triangle.  You can pause the video once it is playing, by clicking on this button again, which will now be a ‘pause’ button, which looks like a number eleven – ‘11’. 

You can change the volume of the sound on the video by clicking on the ‘volume control’ button, on the bottom right of the video player.  If you click directly on the picture of the speaker, the sound will turn off completely. 

If you would like to see the video displayed in a full screen, you can click on the full screen button which is the last button on the bottom right of the video player.  To exit the full screen mode you can press ‘escape’ on the keyboard, or click the ‘close full screen’ button on the bottom right hand side of the video player.