What happens when I call ChildLine?
Edrych ar hyn yn Gymraeg
When you phone ChildLine, you'll be able to speak to someone who cares about your problems. The counsellors are all trained - they will listen to you and try to help you.
If you're scared or feel out of control, that's OK. You can tell them. It's their job to listen to you and sometimes to put you in touch with someone who can help you.
Speaking out about problems or talking about your feelings can be really difficult, but it's the right thing to do. Think about how much better you will feel if you can talk about it with someone who understands.
We can suggest who else could help and will describe what would probably happen if you decided to involve them. If you feel too scared or shy to talk to someone else who could help you then, with your permission, ChildLine will talk to others on your behalf.
Calls to ChildLine are confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to. Your ChildLine counsellor will only take action if they feel it's an emergency.
Can I talk to ChildLine in Welsh?
We currently don't offer a full Welsh speaking counselling service, however, we do have a number of Welsh speaking counsellors at ChildLine, if one isn't available when you call we can arrange for you to call back to speak to one of them.
What if I can't get through to ChildLine?
We take a lot of calls from people needing help, and sometimes you might not get through the first time you call. If you don't get through, please keep trying and we will answer your call as soon as we can.
Will my call to ChildLine be on the phone bill?
Because ChildLine is an 0800 number, calls are free and don't show up on a BT or cable phone bill. Calls to ChildLine on 0800 1111 are currently free from all the existing networks - 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin, Vodafone. We have been told that calls will not appear on any of these bills.
Is it free to call ChildLine from mobile phones?
Calls to ChildLine on 0800 1111 are currently free from all the existing networks, including 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin, and Vodafone.
ChildLine is always open - call 0800 1111 anytime. Lines can sometimes be busy, but please keep trying and someone will answer.