Other Ways to Contact ChildLine

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What happens when I call ChildLine?

Other ways to contact ChildLine

How do I make a call to ChildLine?

You can call from any telephone, including phone boxes and mobiles. Simply pick up the phone and dial 0800 1111. The lines are very busy, so if you can't get through at first, do keep trying (sometimes it helps if you keep pressing redial).

Living away from home?

We provide a special helpline called The Line for any young person living away from home. This is the helpline for you if you live in a foster home or a children's home, if you're at boarding school or you've been in hospital for a long time. You can call The Line on 0800 88 44 44 from 3.30pm to 9.30pm on weekdays and 2pm to 8pm at weekends. You can also call ChildLine on 0800 1111.

Can I write to ChildLine instead?

Yes, if you prefer you can write to ChildLine and one of our counsellors will reply to your letter. You can write to: ChildLine, Freepost NATN1111, London E1 6BR - and you don't have to use a stamp.

Are you deaf or do you find using a regular phone difficult?

Then try our Textphone service which provides confidential support and advice via a textphone. You can call on 0800 400 222 and it's open from 9.30am to 9.30pm on weekdays and 11am to 8pm at weekends.

Can I email ChildLine or chat to a counsellor online?

No, at the moment you can't email ChildLine with your problems or chat to one of our counsellors online. We will be providing an online counselling in the future and will let you know when this is available.

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Calls are free and confidential

Confidentiality promise

It is always our intention to keep calls to ChildLine confidential, but if we are very worried about your safety because the situation you say you are in makes us think your life or the life of someone else is being threatened, we will talk to you about the need for other people to know. Your ChildLine counsellor will only take action if they feel it's an emergency. Find out more.

Need to talk? Call ChildLine on 0800 1111

These stories are told by actors and drawn from a number of real life examples of ChildLine contact with children and young people. However it is not intended to represent the details of any specific individuals or their circumstances.

No email addresses kept by NSPCC will be used for any other purposes than that stated, or passed onto any third parties.

ChildLine is a service provided by NSPCC, Weston House, 42 Curtain Road, London EC2A 3NH. In Scotland the ChildLine service is provided by Children 1st on behalf of the NSPCC. Registered charity numbers 216401 and SC037717.