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ChildLine on Facebook

ChildLine has an official Facebook page - it's a great place to get encouraging and inspiring messages that you can share with your friends.

What’s on our Facebook page?

  • ChildLine’s latest news
  • How to get the most out of Facebook
  • Online safety
  • Our anti-bullying campaign and app.

You can ‘Like’ the page, which means you will see our updates and you can also ‘Like’ or comment on posts on our wall. To protect your confidentiality our page doesn’t allow fans of ChildLine to post on our timeline.


Reaching more people

We want to be on Facebook so we can tell more children and teenagers about how we can help.

Our Facebook page will be a new place where you can show your support for ChildLine.

The ChildLine Facebook page will be different to the ChildLine website. If you want to support other young people, please use the ChildLine message boards, as they are a safe and confidential place to talk about your experiences and any worries you might have.

To show you how you can get the most out of our Facebook page we’ve put together a guide to using the page and staying safe.

Using our Facebook page and staying safe

The most important thing to remember when using our Facebook page is that anything you say on the page is not confidential. If you say something that suggests you or another young person is at any risk we will need to pass it on the NSPCC (which ChildLine is part of) and they might decide to look into it further. This includes mentions of abuse and neglect, severe self-harm, drug abuse or any other harmful activities.

Our Facebook page is moderated but it’s not pre-moderated like the ChildLine message boards. This means that although information can be taken down, you need to be extra careful about what you say as everything happens live and can’t be taken down straight away. If anything on the page breaks the house rules we will delete the post as soon as possible.

To make sure you remain anonymous, mentions of being on the ChildLine message boards or any reference to Charlie-Host will be removed from the page. This is to stop information being traced from Facebook back to the ChildLine message boards which would make it easy for people to identify you and what you’ve been talking about on the boards. Leaving comments which discuss meeting up or getting in contact outside of the ChildLine message boards will also need to be deleted right away.

Remember that ChildLine counsellors will never contact you on social networks, they will never tell you they are a counsellor or offer to chat to you. You can only contact ChildLine through our phone number or on this site. If anyone approaches you through Facebook saying they are from ChildLine or that they are another ChildLine user then please let us know right away.

It’s really important that you know how to keep your personal information that you’ve posted on our website private when you use Facebook. We’ve put together a list of tips to help you do this and use Facebook safely, please read these before using our Facebook page.

  • Make sure you can’t be identified on Facebook as a ChildLine message boards user as this will put your confidentiality on the message boards at risk.

    If you put identifying information on the Facebook page someone could use this to find you on the message boards (or the other way around). This is not just people you don’t know, but people you do know like parents, teachers, or people you don’t get on with.

  • Set your privacy settings so that you are protected and safe

    Limit access to your Facebook page to friends only, enter your correct date of birth, and make sure you understand how to use Timeline.

  • Think carefully about how you use the ChildLine page

    Including: what you say, what you ‘Like’ and what you comment on. It’s OK to just to read the content. Everything you ‘Like’ is public.

  • You won’t be able to contact us through our ChildLine Facebook page for counselling

    Our Facebook page has been set up to help campaign against bullying, give tips on online safety and to tell people about getting in touch with ChildLine. If you need help and support, you should contact us through the ChildLine website or by phone.

  • Don’t accept any friend requests from people you don’t know or don’t feel comfortable about.

    If anyone tries to contact you who makes you feel worried or that you don’t know, please talk to ChildLine or report it on CEOP. Remember you can never really know who you talk to online - even if they say they are part of the ChildLine message board community, you can never be sure and we can’t keep you safe if you talk to people outside of the Childline message boards.

  • Be careful that the information you chose to share and don’t include anything that could identify you

    Such as surnames, your message board nickname, school names, phone numbers, email addresses, BlackBerry pins or links to other social networking profiles, any events you are attending, or specific locations such as a park you go to, or the area you live in. Remember other people on the page can see your profile picture so you are not anonymous when you post.

  • Remember everything happens live on our Facebook page

    Although posts can be taken down, they’re not moderated before going live like they are on the ChildLine message boards. Always think about this when posting and don’t put anything live you wouldn’t be happy to share or that could put your safety at risk. If any activity on the page breaks the house rules it will be deleted as soon as possible but there may be a slight delay. If possible, we will contact you via private messaging to let you know why it had to come down.

  • Lots of young people do things online that they sometimes later regret.

    If you are worried about anything that happens on Facebook, or if you or someone you know could be at risk, please talk to a ChildLine counsellor. It’s confidential and you won’t be judged for what you tell them and they might be able to help. This might be things like online bullying, private messages, or sexting.

  • Unless you know someone socially through school, activities, or family, you can never fully know who you are connecting with online

    Not everyone is honest about who they are so you need to be extra careful who you talk to and what information you share.

    Never arrange to meet anyone in person that you don’t know or give them details about where to find you e.g. school, home, college, or work.

  • If you download the anti-bullying app

    It’s worth taking the time to think about whether you want to make a ‘public’ or ‘private’ step.

  • Counsellors are trained to support you in a safe way.

    If you start connecting with people you don’t know and trust on Facebook, then you are putting yourself at risk by starting something you might later find difficult to get out of.

ChildLine on Facebook 


We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.




This page contains help and advice.  If you need to contact ChildLine please go to the Talk to us page

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