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ChildLine on Facebook

ChildLine has an official Facebook page. It's a great place to see inspiring images and messages that you can comment on and share with your friends.

What’s on our Facebook page?

Here are some of the things we post on our Facebook page:
  • ChildLine’s latest news.
  • Information about lots of different issues.
  • Campaigns that you can find out more about and get involved with. 

You can ‘like’ the page, which means you will see our updates. You can also click the like button on our posts, or comment on them. To protect your confidentiality our page doesn’t allow fans of ChildLine to post on our timeline.

Facebook is public

Our Facebook page helps us tell even more children and young people about the support ChildLine can offer.

The ChildLine Facebook page is also a place where you can show your support for ChildLine. We really want you to comment on the different things we post. It’s really important for us to hear your voice on Facebook.

Facebook is a public space and isn’t confidential so it’s really important to be careful about what you post or talk about there.

However, if you need some help or support with something it’s better to talk to a counsellor. You can’t talk to a ChildLine counsellor on Facebook – but there are lots of ways to talk to them here on the ChildLine website. You could also get advice from other young people in a safe way by checking out our message boards.

Facebook is public. Talking to a ChildLine counsellor is private.

Using our Facebook page and staying safe

The most important thing to remember when using our Facebook page is that anything you say on the page is not confidential.

If you say something on our Facebook page that suggests you or another young person is at risk of any type of harm (from yourself or others) we will pass it on to the NSPCC, which ChildLine is part of. The NSPCC might decide they need to look into what you’ve told us a bit more. This includes mentions of abuse and neglect, severe self-harm, drug abuse or anything else that could be harming or hurting you.

Our Facebook page is moderated but the posts aren’t checked before they go live like they are on the ChildLine message boards. This means that although information can be taken down, you need to be extra careful about what you say. Everything happens live and sometimes comments can’t be taken down straight away. If anything on the page breaks the house rules we will delete the post as soon as possible.

To make sure you stay anonymous, mentions of being on the ChildLine message boards or any reference to one of the hosts will be removed from the page. This is to stop information being traced from Facebook back to the ChildLine message boards which would make it easy for people to identify you and what you’ve been talking about on the boards. Leaving comments which discuss meeting up or getting in contact outside of the ChildLine message boards will also need to be deleted.

Remember that ChildLine counsellors will never contact you on social networks. A ChildLine counsellor will never tell you they are a counsellor or offer to chat to you via social networks. You can only contact ChildLine through our phone number or on this site. If anyone approaches you through Facebook saying they are from ChildLine or that they are another ChildLine user, please let us know.

It’s really important that you know how to keep your personal information private when you use Facebook. This includes things that you’ve posted on the ChildLine website. We’ve put together a list of tips to help you do this and use Facebook safely, please read these before using our Facebook page.

  • Make sure you can’t be identified on Facebook as a ChildLine message board user

    The message boards are a safe and private place where you can talk about anything that’s on your mind or bothering you.

    If you put identifying information on our Facebook page then someone could use this for the wrong reasons. For example, it’s possible that someone could try to find you on our message boards. It might not be just people that you don’t know, but people that you do know – like parents, teachers, or someone that you don’t get on with.

    It’s much better, and much safer, to make sure that you can’t be identified so that the message boards are a private place where you can safely talk about what’s on your mind.

  • Set your privacy settings so that you are protected and safe

    Limit access to your Facebook page to friends only, enter your correct date of birth, and make sure you understand how to use Timeline.

  • Think carefully about how you use the ChildLine page

    Remember that everything you ‘Like’ or comment on is public. Think about whether you want your friends on Facebook to see that you have ‘Liked’ something ChildLine has posted. It’s okay just to read the content if you feel more comfortable with that. 

  • You can’t contact us through our Facebook page for counselling

    Our Facebook page is a lively and friendly place where you can find information about lots of different issues and comment on our posts. However, the page is looked after by our ChildLine Facebook Team. The ChildLine counsellors aren’t available through our Facebook page. If you need help and support, you should contact us online through the ChildLine website or by phone.

  • Don’t accept any friend requests from people you don’t know or don’t feel comfortable about

    If someone tries to contact you and you don’t know them or they make you worried, please talk to ChildLine or report it to CEOP. Remember that often you can never really know who you are talking to online. Even if someone tells you that they are part of the ChildLine message board community you can never be sure. We can’t keep you safe if you talk to people outside of the Childline message boards, so please take care online.

  • Be careful about the information you share and don’t include anything that could identify you

    It’s important to make sure you don’t share anything like:

    - your message board nickname

    - the name of your school

    - your phone number

    - your email addresses

    - BlackBerry pins

    - links to other social networking profiles

    - information about any events you are attending

    - any specific locations you like to go to, such as a park

    - the area you live in.

    Remember other people on the page can see your profile picture so you are not anonymous when you post.

  • Remember everything happens live on our Facebook page

    Although posts can be taken down, they’re not checked before going ‘live’ like they are on the ChildLine message boards. Always think about this when posting and don’t post anything that you wouldn’t be happy to share widely or that could put your (or anyone else’s) safety at risk. If any activity on the page breaks the house rules it will be deleted as soon as possible but there may be a slight delay. If you have told us that you need help, we will try to contact you via Facebook Messenger to let you know why your post had to come down.

  • Lots of young people do things online that they sometimes later regret.

    If you are worried about anything that happens on Facebook, or if you or someone you know could be at risk, please talk to a ChildLine counsellor. Talking to a counsellor is confidential and you won’t be judged for what you tell them. They will listen to what you have to say and might be able to help you find solution if that’s what you want. You might want to talk about things like online bullying, private messages, or sexting – but remember that you can talk about anything on your mind with a ChildLine counsellor.

  • Unless you know someone through school, activities, or family, you can never fully know who you are connecting with online.

    Not everyone is honest about who they are so you need to be extra careful who you talk to and what information you share.

    Never arrange to meet anyone in person that you don’t know or give them details about where to find you, for example your school, home, college, or work.

Social networks

Is your profile safe? Why not post a message and talk to others on the ChildLine message boards.

Safety and social networking message board

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ChildLine on Facebook 


We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.




This page contains help and advice.  If you need to contact ChildLine please go to the Talk to us page

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