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Online and mobile safety

Online safety

Online safetyComputers and mobile phones help us all to share things, talk to our friends and meet new people. But they can also make it easier for bullies and other people who might want to hurt you to get close to you.

So it's important to know how to be safe on your computer, on your phone and on websites.


Staying safe online

To make the internet a better place, we've got loads of advice on how to stay safe and what to do if you're being bullied. Whatever your worry, ChildLine can help.

Read more about Staying safe online

Cover your tracks

Find out how to keep your visits to the ChildLine website private by deleting your internet history, cookies and clearing the search in your toolbar. If you want to be completely sure of not being tracked online maybe you could use a computer that's not in your home, for example at a library or a friend's house.

Read more about Cover your tracks


Sexting is when someone sends or receives a sexually explicit text, image or video on their mobile phone, usually in a text message. Find out how you can stay in control and what to do if a photo has fallen into the wrong hands.

Read more about Sexting

Mobile phone safety

Mobiles are a great way to keep in touch with your mates. If someone you don't know gets in touch with you on your mobile, or if you are being bullied through your phone, you should tell someone who can help you, or call ChildLine. Read more about Mobile phone safety

Online Gaming

Many young people play games online. These can be simple ones, like the ones on the ChildLine website, to large multiplayer games. In these games, people play against hundreds of other people who they often do not know. They can also interact with other players like in a social networking site. It's important to stay safe online and not let the fantasy world of gaming affect your real life.

Read more about Online Gaming

ChildLine on Facebook

ChildLine has an official Facebook page. It's a great place to see inspiring images and messages that you can comment on and share with your friends. Read more about ChildLine on Facebook


Ask Sam

Don't Know if i should.........

Don't Know if i should.........

I got an email from childline saying they were concerned about my safety etc. an would like to encourage me to come back on to talk to a counsellor but i don't know if i should!...

I wouldn't ring up...

Read more
Write a letter to Ask Sam


We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.


Online safety

On this page you will find links to information about issues related to online safety.  If you would like to read more about an issue, click on the title to go through to the information page.  If you can't find the issue you want to find out about, you can try the site search or go back to the Explore page to look at other issues.