Page Utilities
Change wallpaper

Advice about helping a friend

If one of your friends is having problems, it can make you unhappy too. If you are worried about someone, it can help to talk to someone about it.

I'm worried about one of my friends, what can I do?

  • Girl crying on another girl's shoulderTry talking to your friend and asking what they're going through.
  • Don't be upset if they don't want to talk to you. It might be very difficult for them to speak about what is wrong. They may be scared or worried about what will happen if they do talk.
  • If they don't want to talk to you, suggest that they talk to a teacher or someone else they trust, about what's happening.
  • If you think your friend might be in danger or are really worried about them, you could tell an adult, such as a parent or teacher, about the problem, even if your friend doesn't want to talk to anyone.
  • If there isn't anyone they feel that they
    can speak to, they can call ChildLine. 

How can I help a friend who
is being bullied?

If your friend is being bullied, try not to ignore it, as telling someone can be the first step in getting it stopped. It doesn’t matter whether your friend is being bullied at school, outside of school or online
(cyber bullying), it still feels the same.

Often classmates don’t realise the effect that bullying can have on someone. Even the smallest comment can be really upsetting. In some cases constant bullying can lead to self-harm, eating problems, depression and suicidal thoughts

Things you can do to help:

• Tell a teacher or parent
Your school has a duty to stop bullying and keep pupils safe. A teacher can privately tell other teachers and staff members to keep an eye on the bully’s behaviour.

• Go with your friend
Telling somebody that you are being bullied and asking for help is daunting. Your friend might feel embarrassed, upset or scared about what might happen. Offer to go with them to see your teacher. Both of you could work on a letter to your head teacher, if that felt easier.

• Keep a diary
Write down who says and does what and whereabouts the bullying happened. This will help your school how serious the situation is and can tell them exactly what's been going on. Find out more about bullying

  • My friend is feeling suicidal…

    If your friend ever talks about suicide and taking their own life, it’s important to tell an adult as soon as possible so your friend can get help. Remember that if your friend feels suicidal, it doesn’t mean they will feel this way forever. It might take some time but things can get better. You have done the right thing in trying to get help.
    Find out more about suicide and coping with suicidal feelings.

  • How can I help a friend who self-harms?

    Discovering someone you care about is self-harming can leave you feeling worried, confused and a bit helpless, but there are things you can do to help:

    • Be there for them
    Remember that it may have been really difficult for them to tell you about this. Try not to judge them for what they are telling you. If you have noticed fresh scars but your friend hasn’t explained why they are there, it’s important that you don’t push them for an answer or mention it in front of other people. Instead, wait until you can speak to your friend privately and let them know that they can trust you, if they want to talk to somebody.

    • Listen
    Listen to how they feel, sometimes just being there for your friend may be what they need. 

    • Encourage them to talk
    Encourage them to get support with how they are feeling. If your friend isn’t ready to talk to a parent, they can always talk to ChildLine in confidence. Our counsellors are trained to help and are not easily shocked by what young people tell them. They understand what your friend might be going through and can offer support.

    • Get support
    Look after yourself and make sure that you get support as well. It can be upsetting if your friend is going through a difficult time. ChildLine are here for both you and your friend. Speak to a counsellor on 0800 1111, through 1-2-1 chat online or by sending an email.

  • I’m worried my friend might have experienced abuse…

    Abuse can mean a lot of different things such as neglect, physical abuse, emotional abuse or sexual abuse. If someone you know is being abused in any way, then the most important thing to do is talk to someone about it. Nobody has the right to hurt you or your friend or make them do anything that feels wrong. You have done the right thing in looking for ways to help your friend.

    Who should I tell?
    You might want to start by talking to your friend. Let them know that you are there for them. Your friend is likely to feel scared about what will happen if they tell someone - so remember that they may not want to talk to you about it.

    If they have told you about what’s happening to them, you could encourage them to tell a trusted adult about it. This could be a teacher, your own mum or dad or a ChildLine counsellor on 0800 1111 or through 1-2-1 chat online.

    If you are worried about your friend, you can talk to ChildLine at any time.  We are here for you if you need to talk to us about yourself or someone else.

    What will happen if I tell someone about my friend?
    If you tell someone you trust about the abuse that you think is happening, they should get in touch with people who can help you and find a way to protect your friend from what's happening. If you talk to ChildLine, you can tell us as much or as little as you want to.

    If your friend wants us to take action we will do. For example, we can contact social services or the police. We will only take action without your friend’s permission if they or someone else’s life is in immediate danger. You or your friend can speak to us, without anybody else finding out. Calls are free and confidential and the number won’t show up on a phone bill.
    Read more about abuse and safety.

  • How can I help a friend who is sad because someone they know died?

    If your friend has lost someone close to them, whether it’s a family member, another friend or even a pet, it is likely to be a very difficult time for them. It can be hard to know what to say or how to help.

    Everybody grieves differently
    After hearing the bad news your friend might show a range of emotions. They could go from being very quiet to lashing out at family and friends really quickly. This is very common. It’s important not to take what they say personally as it could be a very confusing time for them.  

    It can take time to heal
    It usually takes between 18 to 24 months to recover from bereavement. However, sometimes it is longer than this. By trying to get advice, you are already a very good friend. Here are a few ways in which you can help your friend.

    - Make contact
    It is normal to feel awkward around somebody who is grieving and avoid them, in fear of upsetting them more. Right now, your friend needs as much support as possible, especially at school. Be honest about how you feel. Saying, “I’m not sure what to say but I want you to know that I care” will mean a lot to them. Sometimes just being there for them can really help.

    - Offer practical help
    There are lots of little ways you can make it easier for your friend - join them on a walk, take them out for lunch or watch a film together. You can also help by typing up any notes they’ve missed in class and collecting hand-outs. 

    - Listen and be there for them
    Let your friend talk about how their loved one died. If they’re not ready to talk just yet, don’t force them. You can help by just being there and reminding them that it is okay to feel sad.
    Find out more about coping when someone dies.

  • My friend is pregnant and she told me not to tell…

    It’s important that your friend gets support. If she’s afraid of others finding out, try and encourage her to contact ChildLine on 0800 1111. Calls are free and won’t show up on a phone bill, including mobiles. Our counsellors can then talk her through her options confidentially. You could also offer to be there with her when she does tell her parents, to make it easier for her. 
    Find out more about pregnancy.

  • How can I cheer my friend up?

    Many young people feel sad or down from time to time. If your friend is depressed and feeling sad, try and encourage them to talk about how they’re feeling to somebody they trust. This could be a parent, teacher, ChildLine or yourself. The more they share about how they’re feeling, the easier things will become for them. Hopefully, they can start to feel more positive.

    Organising things you can do together, such as playing football or going the cinema will help stop them from feeling lonely or isolated. If your friend is starting to lack confidence or is always worried about what other people think, we have a page full of tips on building confidence and self-esteem which you could share with your friend.

  • Will telling someone about my friend make me a grass or a snitch?

    No, telling an adult if your friend is having problems won't make you a grass, if you are worried about them. It's hard to support your friends alone if their problems are really serious. It's natural that your friend might not want to tell anyone, and it might be because they are scared. It's okay to talk to someone if you are worried, even if your friend says that they don't want you to.

    If you’d prefer to speak to somebody in private, before you tell a parent or teacher, you can contact ChildLine in confidence about your friend and how you can help them.

  • Can I call ChildLine if my friend is having problems?

    Yes. Part of being a good mate is helping your friends when they are having problems. If one of your mates is sad or upset, this can make you unhappy too.

    You can talk to us about anything that is making you sad or unhappy and we are here to listen and help you. Speak to a counsellor on 0800 1111, through 1-2-1 chat online or by sending an email.

    If you are worried about a friend, you can also get advice from other young people on the message boards or Ask Sam. Remember, if your friend ever needs emergency help call 999. You have done the right thing in looking out for your friend.

Ask Sam

Write Sam a letter about what's worrying you or look at what other people have asked. You don't have to sign up to send Sam a letter.

Ask Sam

Want to help a friend?

Need advice on helping a friend? Speak to other young people on the ChildLine message board and exchange ideas and support.

Friends message board

Anything else?

Did the information about helping a friend help you? Tell us how.

Advice about helping a friend 


We want to make sure everyone can access the information provided on this site

We've put together a few tips and help for you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

Using the keyboard instead of the mouse.
As well as using the tab key to navigate through the screen, the ChildLine website has special access keys:

Alt+S = skip navigation
Alt+1 = home
Alt+0 = accessibility information.

Is the text size too large or too small?
You can change your text settings through your browser options:

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -

If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

The site is W3C level A compliant.




This page contains help and advice.  If you need to contact ChildLine please go to the Talk to us page

Search for something on the website
To search for something on the website, type what you want to find in the search box on the navigation of the site.